Shipping and Return PolicyShipping & Return Information
Effective: October 2, 2009
Last Updated: June 8, 2011
DAYS OF OPERATION
Print It Fast Online processes, prints and ships orders Monday through Friday except these major holidays: New Years Eve, New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day & the Friday after Christmas Eve & Christmas Day.
ORDER TURNAROUND TIME
You understand our Standard Print Turnaround Time is 2-4 days from your order date unless stated otherwise for specific products. Orders placed after 12:00 p.m. EST. will be processed on the next business day. Shipping Time is in addition to Print Turnaround Time and will vary depending on the shipping option you choose. Saturday and Sundays are not counted as days for Print Turnaround Time or Shipping Time. (See example below.)
ORDERS, RETURNS AND REFUNDS
If there is a problem with your printing order, contact Customer Service immediately via email at firstname.lastname@example.org. To speak to a customer service representative, you may call (888) 831-4817, M-F, 9:00 a.m.-6:00 p.m., EST. However, all claims must be submitted IN WRITING via email to be processed.
Customer must contact Print It Fast Online in writing within 6 business days of order acceptance to notify us of any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken.
Our mailing address is: P.O. Box 369, Crestwood, KY 40014
Any cancellation or compensation given to the customer will be refunded in a timely manner. Please allow up to 10 business days for the monies to be credited to your account after the defective product is returned to Print It Fast Online. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.
Print It Fast Online guarantees prints will not be defective in accordance with industry standards. Due to the nature of four-color printing, Print It Fast Online cannot print every color available on a computer monitor. We do not color match, however we do offer the industry standard in "pleasing color" and will make any reasonable adjustments to help correct your submitted files. If a print is found to be defective or we cannot correct your file or reprint to industry standards, we will issue an RMA and refund the purchase price. Print It Fast Online must be contacted IN WRITING via email within 6 business days of receiving your order if there is a claim.
Print It Fast Online will correct at no charge improper cutting, color drift, printing delays, and printing quality. The customer is responsible for and should correct files without full bleed or with incorrect color selections, incorrect resolution, incorrect file dimensions, visible crop marks, incorrect card orientation, and spelling or grammar errors. If your file is printed with customer errors, you are responsible for the error and there will be a charge for a reprint.
Print It Fast Online is not responsible for any duplicated orders that are placed on our web site due to a customer mistake.
Print It Fast Online CANNOT and DOES NOT check any submitted art files for errors. Your design will be printed as it is submitted. It is the sole responsibility of the customer to ensure all art files submitted to Print It Fast Online for printing are formatted correctly.
Print It Fast Online is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size, or Incorrectly Placed Text or Graphics. We DO NOT make any changes on customer files.
If a product is deemed defective, one of the following resolutions will be offered:
- 1. Print It Fast Online will reprint with the rush production.
- 2. Print It Fast Online will issue a Return Merchandise Authorization (RMA) number to you. A Quality Assurance representative will contact you within 24-48 hours of your initial query to issue your RMA number. Contact with the representative must be established within 6 business days to verify the request. Print It Fast Online must receive the package within 15 calendar days after RMA number is issued. Compensation will be processed only after a RMA number has been issued and the entire product has been returned to Print It Fast Online. The refund transaction will take place within 10 business days. Samples of the defective merchandise are required prior to any resolution.
TRANSFER OF TITLE
You understand the shipping terms are FOB shipping point, which means ownership transfers once we deliver any printed products to Print It Fast Online´s shipping carrier.
You understand it is your responsibility to review your order prior to submitting. Once an ordered has been placed, it may be canceled depending on its processing status. Print It Fast Online makes no guarantee that any order can be canceled. Please contact customer service via e-mail at email@example.com or by phone at (888) 831-4817, M-F, 9:00 a.m.-6:00 p.m. EST to see if your order is too far in processing to be cancelled.
If it is determined by Print It Fast Online that an order can be cancelled, you will be charged a MINIMUM FEE of $25.00. Depending on the processing stage of your order, this fee may be more-up to 50% of the total original job cost. A customer service representative will inform you of cancellation charges. Please allow up to 10 business days for the monies to be credited to your account.
Orders cannot be cancelled or refunded once they have gone into production or any process thereafter. Absolutely no refunds will be issued once an order has been placed into the Production Process, Plated or any process thereafter, including but not limited to Printing, Coating, and/or Finishing.
Due to system requirements all electronic files for job orders will not be kept in our system. All files need to be re-submitted every time an order is placed.
FILE SUBMISSION AGREEMENT
By submitting my document file(s) to Print It Fast Online, "I agree to the following terms":
I have verified that spelling and content are correct. I am satisfied with the document layout. I assume all responsibility for typographical or any other formatting errors. I understand that my document will print EXACTLY as it appears here, that I may cancel my order once it has is placed, depending on its processing status, and that Print It Fast Online makes no guarantee that my order can be canceled. I understand if Print It Fast Online determines my order can be cancelled, I will be subject to a minimum cancellation fee of $25.00 and that this cancellation fee may be more-up to 50% of the original job cost as determined by Print It Fast Online.
I understand and agree that my order can not be cancelled or refunded once it has gone into production or any process thereafter, and that absolutely no refunds will be issued once my order has been placed into the Production Process, Plated or any process thereafter, including but not limited to Printing, Coating, and/or Finishing.
I understand and agree that Print It Fast Online is not responsible for any duplicated orders that are placed on their web site due to the customer mistake.
I understand and agree that Print It Fast Online is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size, or Incorrectly Placed Text or Graphics, and that Print It Fast Online does not make changes to customer files.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. Print It Fast Online is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes.
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Print It Fast Online is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
Print It Fast Online is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission.
ORDER SHIPPING AND DELIVERY
Print It Fast Online will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Print It Fast Online be liable for any consequential or damages resulting from any delay in shipment or delivery.
All Print It Fast Online customers agree not to hold Print It Fast Online liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Print It Fast Online´s direct control. Print It Fast Online shipment and delivery dates are calculated based upon estimates provided by our suppliers.
Print It Fast Online will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Print It Fast Online can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up. We do not ship to PO Boxes.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Print It Fast Online is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Print It Fast Online will reship the package with corrected address and charge an additional shipping fee for the shipment.
It may be beneficial to read our Design Guide and FAQs to ensure your files are correct before submitting them for printing. We also have many Product Templates to help you correctly set up your file.